Original KB number: 3007307
I'm a recent convert to Mac from Windows 10. I'm using Outlook for Mac version 16.34 that is connected to my employer's Office 365. My main issue is that all options under the Tools menu are greyed out with the exceptions being Sync and Accounts. I've deleted my Outlook mailbox and re-added with no change. Teams desktop app working OK and add-in for outlook installed and enabled, however, can't set meeting in outlook calendar as Teams meeting icon on the ribbon is greyed out. Have uninstalled / reinstalled teams app with no effect.
Use this tool if you want Outlook to open a new email message when you click a mailto: link in an email message or on a website. Selecting a mailto: link opens the default email application. Outlook isn't the default email application until you change that setting. If your account is configured for dial-in conferencing, the online meeting request will automatically include the phone number and conference ID. If you're using Skype for Business Online, you can set up new meetings using the Skype for Business Web Scheduler. To schedule an online meeting in Outlook for Mac, switch to Calendar view.
Symptoms
When you open your Calendar in Microsoft Outlook 2016 for Mac, the Open Shared Calendar button on the ribbon is unavailable.
Outlook For Mac New Meeting Greyed Out Youtube
Additionally, when you point to Open on the File menu, the Calendar option is unavailable.
Cause
Outlook For Mac New Meeting Greyed Out Mac
This issue occurs if the Group similar folders, such as Inboxes, from different accounts check box is selected and the Hide On My Computer folders check box is cleared in General Preferences.
Workaround
To work around this issue, use one of the following methods:
Select the Exchange folder in My Calendars.
Open the calendar.
Expand My Calendars to display the Exchange mailbox calendar, the On My Computer calendar, and calendars that are associated with any other accounts that are open in Outlook for Mac.
Select the Exchange check box.
After you do this, the Open Shared Calendar button on the ribbon is available.
Open another user's Calendar.
On the File menu, point to Open, and then select Other Users Folder.
Search for and then select the user whose calendar you want to open.
In the Folder Type box, select Calendar.
Select Open.
Change the preferences settings that are related to the On My Computer folders.
On the Outlook menu, select Preferences.
Select General.
Clear the Group similar folders, such as Inboxes, from different accounts check box.
Note
If you're using Outlook 2019 for Mac, clear the Show all mail account folders check box.
If you want, select the Hide On My Computer folders check box.